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Terms & Conditions

We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email or call us.

Our Contact details:

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept most major credit and debit cards, including Visa and Mastercard. You can also use Pay Pal. Telephone orders are welcome during our working hours.

Shipping And Handling Orders from within the UK are subject to standard Shipping charges and are usually despatched within seven working days.

Orders from outside of the UK may take a little longer, and delivery charges will usually depend on the weight and size of the order. Please contact us for further details.

We aim to despatch your order within 7 working days . When this is not possible we will contact you.

Back Orders If your item is not in stock, we will order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

VAT is added at the current rate. For orders outside the UK who wish to have the VAT deducted, at the point of purchase, must supply us with a VAT number specific to applicable country.

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee  All of our products come with a minimum 14 day no quibble guarantee. Simply return them to us within this period for a full refund (less postage).

Privacy Policy We do not disclose buyers' information to third parties. Cookies are only used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used, and to store your details if you select the 'Remember Me' Option.

Returns Policy If for any reason you are unhappy with your purchase you may return it to us with your invoice and receipt for a full refund (less postage) within 30 days, provided that it is returned in "new" condition and able to be re-sold as such..

Exchanges can be made if an item is unsuitable within 14 days, please contact us for more information.

Urad UK is governed by UK law.